Conference Agenda

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10:30

Welcome Networking

10:55

Part 1: AI & Data Enabled PropOps

11:00

Panel Discussion: Strategies for Scaling Small Product Operations Teams with AI, Technology, and Data

• What are some practical technology adoption strategies that help small teams boost efficiency without adding unnecessary complexity?

• How can small teams effectively leverage AI and automation tools to amplify their impact with limited resources?

• What data-driven approaches have you found most effective for scaling in agile environments while ensuring measurable outcomes?

Michael Almeraris
Global Director of Product Operations - Smart Glasses/Wearables,
Meta

Pranav Chitalia
Head of Product Operations, Global Public Sector
Salesforce

Jeremie Morfin
Director of Product Operations
Standard AI

Wilfred Krenn
Head of Product Operations - Growth
Wellbeing @ Work

11:40

Leveraging AI & One Centralized Source of Truth to Enable Product Teams at Scale

Explore how a centralized source of truth, combined with the power of AI, can transform how product teams operate at scale. This session will demonstrate how standardizing tools and consolidating key data sources can not only drive cost savings but also enhance collaboration and efficiency. Learn how to leverage BI tools to uncover critical operating metrics and empower teams to make faster, data-driven decisions.

Discover how AI serves as an interpretation layer, seamlessly integrating data from customer experience, complaints, and departmental sources, providing actionable insights without requiring users to navigate multiple systems or hold individual licences. Simplify information retrieval, streamline workflows, and unlock the full potential of your product teams by integrating feedback directly into the development process for maximum impact.

Francisco Ayala
Director of Product Operations
MRI Software

12:10

Using Tools to Streamline Communication, Create Impactful Dashboards, and Build Trust Through Transparency

Learn how to set up and use dashboards that bring essential product metrics into clear view, empowering teams to stay aligned and make better decisions. This session covers selecting the right tools for your KPIs, standardizing data to provide clear, consistent insights, and creating transparency practices that keep everyone in the loop. By minimizing redundancies and enabling real-time updates, you’ll foster a culture of trust and accountability that keeps your team moving forward together.

Holly Holbrook
Senior Product Operations Manager
Nylas

12:40

Audience Discussion: AI & Tools

Join a breakout of 4-6 attendees to discuss: “How are you enabling your product function through AI, automation and other emerging tools?”

Part 2: Prioritization & Managing Leadership

1:10

Refreshment Break

2:00

Balancing Stakeholder Needs and Staying True to Your Product Vision

In product development, stakeholder priorities can sometimes pull you in different directions. This session explores how to effectively balance immediate feedback with your long-term goals, so you can stay focused on the big picture. Learn practical strategies for integrating feedback in ways that honor your core objectives and avoid unnecessary scope creep. We'll also discuss how to use flexible roadmaps that adapt to new insights while protecting key milestones, helping you deliver a product that meets stakeholder needs without compromising your original vision.

Sara Shapiro
Senior Director, Product Operations
Tangoe

Winning Executive Support to Elevate Product Operations

To gain executive buy-in for product operations, it’s essential to tell a story that resonates. In this session, learn how to build data-driven narratives that clearly showcase the strategic value of product operations to senior leaders. We’ll explore how to highlight the return on investment by linking operational insights to tangible results, and how to leverage cross-functional successes to build credibility. By the end, you’ll have strategies to secure ongoing support from leadership, helping product operations become a valued driver of growth and efficiency across the organization.

2:30

Gideon Hod
Director of Product Operations
Turo

Audience Discussion: Change Management

Join a breakout of 4-6 attendees to discuss: “How do you pace the rollout of process changes to reduce product teams getting burnt out?”

3:00

Refreshment Break

3:30

Empowering Product Teams with Just the Right Amount of Structure

How do you provide enough structure to keep product teams aligned, without stifling their creativity? This session dives into building “just-enough” frameworks that empower teams to innovate within strategic boundaries. Learn how to establish guiding “guardrails” that keep everyone focused on shared goals while leaving room for flexible, creative problem-solving. We’ll also discuss the importance of revisiting these constraints over time to keep the balance between structure and freedom, helping your teams stay both grounded and inspired.

4:20

Part 3: Empowering People

Suzanna Capone
Director of Product Operations
Commerce Architects

Panel Discussion: Defining Success in Product Operations: Org Structures, KPIs, and Metrics That Matter

• What organizational models and reporting structures have you seen work best for product operations, and why?

• Which KPIs are most effective for tracking operational efficiency, product impact, and team alignment?

• How do you gather, analyze, and leverage KPI insights to continually refine and improve product operations?

4:50

Phani Manthena
Senior Director of Product Operations
AlphaSense

Melissa Lyons
Director of Product Operations
Skillshare

Rebecca Abernathy
Director of Product Operations
Inovalon

Jonathan Odo
Lead Practitioner, Agility Praxis (Former Director of Product Operations
Liberty Mutual Insurance

Audience Discussion: ProdOps Careers

Join a breakout of 4-6 attendees to discuss: “What are the career path and development opportunities for product operations professionals across firms?

5:30

End of Conference

6:00

Unlock the secrets of AI-driven prioritization and people empowerment - reserve your seat for ProdOps Wisdom 2025 today!

Opening Remarks